We offer our clients a complete peace of mind offering that many organisations in South Africa require.
This solution allows your organisation to focus on its line of business and we will ensure that your IT performs as it is required to.
What exactly is “SLA-Based IT Support”?
We proactively monitor all aspects of your IT in order to ensure that you have almost no downtime, for a fixed monthly fee. We also assign your organisation a dedicated technician that proactively visits your offices weekly to ensure that problems are identified and resolved immediately. Many of our clients enjoy the added benefit of completely unlimited IT support through our helpdesk.
What sort of support can my organisation expect from this option?
Clients can expect a speedy and reliable solution to any and all issues reported. Issues will be resolved through a combination of remote support as well as on-site support, as co-ordinated through our friendly helpdesk.
Clients can expect us to learn exactly what software is required for your organisation to be operational and we will ensure that all of your organisation’s data is regularly backed-up.
What are the benefits of choosing this support option?
The biggest benefit we find that clients enjoy is the completely unlimited support factor. All issues are resolved in an expedited fashion and the proactive support model allows us to make sure that your organisation’s IT is up and running. Always.
How can this benefit my organisation?
Clients who elect for this support option receive a discounted rate on all other services offered by Resolution Networks. We also offer a free off-site backup storage solution, should your organisation require it.