We understand that many organisations in South Africa typically have a multitude of IT devices. This results in from time-to-time, a multitude of IT issues arising.
It is exactly for this reason that we have developed this support offering. Many IT issues occur infrequently and we assist when they arise only.
All support is completed in a proactive only capacity as we resolve your issues once you contact us.
What exactly is “Ad-Hoc IT Support”?
We resolve all IT issues at a specific point in time. We will first try to resolve your IT issues remotely utilising a small subset of programs (Developed by ourselves as well as commercial programs). If the issue is not able to be resolved remotely, we will resolve them on-site at your offices. This is completed on a time-and-material basis and once resolved, an invoice will be payable.
What sort of support can my organisation expect from this option?
Clients can expect a speedy and reliable solution to any issues reported when our helpdesk receives them. Remote and on-site support will ensure that your IT issue is resolved in an expedited fashion.
What are the benefits of choosing this support option?
The greatest benefit of this support option is the fact that you only are required to pay for the support that you utilise. You are assigned an IT professional that will resolve your issues within a given time frame.
How can this benefit my organisation?
If your organisation is particularly small, this is a great option due to it only requiring IT support for IT emergencies or new equipment installation and configuration.